Consultancy Services for detailed technical, financial, commercial and human resource management operations of Siaya-Bondo water and Sanitation Company
Name of Client: County Government of Siaya
Narrative Description of Project: The main objective of the assignment was to assist the County Government of Siaya to identify the existing technical, commercial, customer care, financial and human resource management gaps in SIBO operations and also to prepare proposed water and sewerage service performance improvement plan for SIBO by defining viable optimal technical, commercial and financial options to guarantee sustainability of the water service provider.
Description of Actual Services Provided by Our Staff: The specific tasks carried out
included but are not limited to:
- Reviewing technical operations performance reports and appropriate documentations of SIBO for the last three years with a view to coming up with comprehensive technical performance trends and baseline data.
- Reviewing financial operations performance reports and appropriate documentations of SIBO for the last three years with a view to coming up with comprehensive financial performance trends and baseline data.
- Reviewing commercial and customer care operations performance reports and appropriate documentations of SIBO for the last three years with a view to coming up with comprehensive commercial and customer care performance trends and baseline data.
- Reviewing human resource management performance reports and appropriate documentations of SIBO for the last three years with a view to coming up with comprehensive human resource management performance trends and baseline data.
- Collating the technical, financial, commercial and human resource management trend analysis reports and make appropriate recommendations to guarantee viable performance improvement plan (PIP) to safeguard sustainable and improved water and sewerage service provision within the areas served by SIBOWASCO. Prepare workable action plan for sustainable water and sewerage services provider (SIBO).
Country: Kenya
Location within Country: Siaya County
Start Date: 2017
Completion Date: 2017